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App was not logging my meals.

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‎08-25-2018 09:17 - last edited on ‎08-27-2018 08:52 by Moderator Alum

‎08-25-2018 09:17 - last edited on ‎08-27-2018 08:52 by Moderator Alum

I had multiple problems with my charge t2 and its interface. I emailed and called multiple times . Was not like logging my meal items. Fitbit never got back to me and said they would months ago. Gave up and bought a Garman. It is cheaper and works! Fitbit lost a lifetime customer. I can swim with the garman so maybe I am glad Fitbit messed up! I am sure Garman is-goodbye from life long customer 

 

Moderator Edit: Clarified Subject.

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‎08-26-2018 09:48

‎08-26-2018 09:48

Hello @Leaving4good

Great you found what works for you. 

The new fitbits are waterproof to 50 metres if you need a change in the future. 

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


>Contact
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‎08-27-2018 09:33

In response to ACG

‎08-27-2018 09:33

Hello @Leaving4good, thanks for joining the Fitbit Community, I hope you're having a great day. It's nice to see you too, thanks for your input about this situation. Smiley Happy

 

@Leaving4good, I would like to thank you for your feedback about our products. We're constantly striving to improve Fitbit products and services, and we very much appreciate all of the input we receive from our customers. We're sad to see you go but I wish you well and I hope you get to accomplish all of your fitness goals. 

 

Happy stepping! 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎09-02-2018 06:08

In response to ACG

‎09-02-2018 06:08

Thank you. I doubt I will consider their devices in the future. I support companies that demonstrate an adequate level of integrity reflected in customer service. They rather obfuscate than respect the person which would require addressing questions respectfully and with a modicum of veracity.

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