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App will not update

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‎11-18-2016 14:45

‎11-18-2016 14:45

For some reason my app will not update my steps today. This has never been an issue. I have deleted and reinstalled the app, turned my phone off and back on. My Fitbit seems to be counting steps ok- the app just won't update- any ideas?
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‎11-18-2016 14:56

‎11-18-2016 14:56

Hi @Susansb61 and welcome to the Community! I'd recommend that you:

 

1. Restart your tracker.

2. Reboot your iOS device.

3. Open your iOS settings > turn off Bluetooth for 10 seconds > and then turn Bluetooth back on.

4. Lastly, open the Fitbit App to initiate a sync.

 

This should get you back on track, but please keep me posted either way.

Derrick | Retired Moderator, Fitbit
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