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App won't connect to ETP app

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‎05-04-2017 05:11

‎05-04-2017 05:11

My Fitbit app will no longer connect to the ETP app.  Please fix this.

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‎05-06-2017 04:29

‎05-06-2017 04:29

Hello @Kathy-ETP, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

If the Fitbit app is not syncing with your ETP app, please try to restart the connection between both of them:

 

  1. Go to the Applications page on the online Dashboard.
  2. Locate ETP and click on Revoke Access.
  3. Go to your ETP app and link it with Fitbit once again. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else!

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎05-13-2017 06:31

In response to MarcoGFitbit

‎05-13-2017 06:31

This has not really solved the problem. I need to be able to share data with the ETP app and the MyFitnessPal app. All the data comes together in ETP. I cannot update and save in ETP. It continues to try to pull data, but the circle just keeps spinning.
Sent from my iPhone
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‎09-09-2020 11:58

‎09-09-2020 11:58

I'm having the same issue.  I've restarted, revoked, etc.

Keep getting an "error 500".

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