App won't let me edit silent alarms

[xopaigexx3]

Whenever I click the "set alarm" tab it tells me I can't have more than 8 alarms and to delete one but I can't even get into the alarm tab to delete any.

[AlejandraFitbit]

Welcome to the Community @xopaigexx3. I recommend verifying if your iOS Fitbit app is updated by following @MarreFitbit's instructions in the How do I update the Fitbit app for iOS? post. If it is updated, please confirm you are doing the following to edit an alarm:

1. Tap the tracker's tile
2. Tap Silent Alarms
3. Tap the alarm you want to edit
4. Edit the alarm
5. Save
6. Sync

Hope to hear from you soon. 

[Zulana]

I am having the same problem. When I try to edit my alarms I get a notification stating that I can only have 8 alarms. However, I can't go in to edit or delete them. App is up to date, fitbit is synching and alarms are working. I just can't go in to edit them. Very frustrating. 

[MariamV]

@Zulana welcome to the forums! Thanks for bringing this up to my attention. That's a very weird case indeed. Let's find a solution for it! 

Just out of curiosity, have you tried restarting your tracker? That sometimes does the trick! If you haven't already, please follow the steps right here. After that, please try logging out, force quitting the app and then logging back in. You should be able to edit your silent alarms then. If you've done all this to no avail, please try editing your silent alarms from the Web Dashboard by clicking right here. Good luck and hope this helps! 

[MKatM]

I was having the exact same problem but resetting the tracker and logging out of the app fixed my issue.

[MariamV]

@MKatM thanks for joining us in this thread! I highly appreciate you sharing what worked for you as this may become in handy and helpful to other users. Glad to know you're now back on track! 

Catch you later!