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App won’t sync over data connection

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‎07-22-2020 01:15

‎07-22-2020 01:15

Had this problem for a little while now, my Fitbit app won’t sync over a 4g data connection, only over WiFi at home ?

 

Very frustrating!

 

i have a Charge 2 and in the latest iOS app version 3.25.1

 

Ive un-paired and then re-paired my Fitbit but no joy

 

any ideas ?

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4 REPLIES 4

‎07-23-2020 11:16

‎07-23-2020 11:16

@Starkeyiom -

 

In the iOS settings app, scroll down to the "apps section". It is not annotated as such, but is the last section.

 

Find "FitBit" and tap it.

 

At the bottom of the FitBit screen is "Cellular Data" enabled? If not, enable it and see if that does it for you.

 

Welcome to the boards.

RETIRED Enterprise Computing / "IT Guy" - Southern California - Marine Staff Sergeant 1970-78
Apple Watch 6 - iPhone 8 (iOS 16.6) - FitBit app 3.87 - MacBook Air (macOS Catalina)
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‎07-23-2020 13:52

In response to MrMarv

‎07-23-2020 13:52

Thanks, I checked but mobile data is already enabled for the app

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‎07-24-2020 19:56

In response to Starkeyiom

‎07-24-2020 19:56

Are you using a VPN?

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‎07-29-2020 06:26

In response to Rich_Laue

‎07-29-2020 06:26

Hi Rich

no I’m not using a VPN

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