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Auto-recognized activities vanished from the App

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‎12-28-2020 06:25

‎12-28-2020 06:25

Hi there. I seem to be having the exact same problem as all the people here, and it looks like this topic was closed without anyone ever solving the issue:

 

https://community.fitbit.com/t5/iOS-App/Auto-recognized-activities-disappeared-from-the-App/td-p/330...

 

All my auto-recognized Exercises (ie Elliptical) have vanished, though my walks and runs remain. I bought a new Elliptical machine last week so this is a major problem for me.

Yesterday I got a "Congratulations, you have 8 straight days of Exercises!" message, and now they're all gone.

What concerns me the most is that one of the Fitbit moderators replied in that thread saying "the team is looking into it" back in 2019, but it's now more than a year later and it hasn't been fixed.


Can we please get a response on this? And hopefully... a fix?? 

Thank you!!

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2 REPLIES 2

‎01-01-2021 16:44

‎01-01-2021 16:44

Welcome to the Fitbit Community, @Charlie_B.

 

Thank you for sharing the details of the issue you’re experiencing and providing a link to the closed thread regarding this issue. I understand how you are feeling and appreciate your feedback as it helps us to keep improving. I would like to confirm if you've tried the following:

 

  1. Log out of the app.
  2. Force quit the app and check if it is updated to the latest version by following these steps.
  3. Restart your phone. 
  4. Log into the Fitbit app.

If the issue persists, please provide the following:

 

  • Can you see your activities on Fitbit.com? Is it just the iOS app that doesn't show activities?
  • Is this happening only to Elliptical exercises?
  • Has this issue started after some kind of update?
  • Provide any screenshots showing the issue.
  • Do you have any third party app connected to your Fitbit account?

Looking forward to hearing back from you.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎01-02-2021 04:30

In response to LiliyaFitbit

‎01-02-2021 04:30

Hi Liliya. I did steps 1-4, did not fix the issue.

To the questions:
* I cannot see the activities on Fitbit.com

* Yes, it's happening only to Elliptical Exercises, but I have no other auto-recognized exercises.

* No, I didn't update anything (that I'm aware of).

* No, I have no other apps connected to the Fitbit account.

How do I insert a photo? I see no way to upload a photo here.

Best Answer
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