Auto-recognized exercice is not appearing in the Exercise screen

[katanel]

Hi all.

After upgrading to latest firmware (Charge 2) I've an issue:

Auto-recognized exercice will not appear in the Exercise page (iOS Application) unless I close and re-open the application again.

If I start an exercise (e.g. elliptical) from the tracker button and ended also from the button everything works fine.

Anybody else is having this issue?

[MarcoGFitbit · Accepted solution]

Hello @katanel, it's always great to see you around the Community! 

Thank you for reporting this, we're currently experiencing a bug that's preventing the Exercise tile from updating or displaying the correct information. Our team is aware of it and is working towards a prompt and proper solution. In the meantime, please go to the Activities section of your online Dashboard and check that your exercises have been registered correctly. 

Thank you so much for your patience and understanding, in case you need anything else feel free to reply! 

[katanel]

Hi @MarcoGFitbit,

The exercise it's appearing in my Fibitbit.com dashboard or if I open and re-open iOS Application.

I'll wait for the fix (also the HR screen isn't updated always so hope this will be solved)

Regards

[MarcoGFitbit]

Hello @katanel, I hope you're having a great day. 

Thanks for taking the time to let me know your exercises are appearing on your online Dashboard. I would also like to thank you for your patience and understanding regarding this matter, please be sure our team is working around the clock to resolve this issue.

If there's anything else I can do for you, please feel free to reply.