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Bad request (400) error on set-up

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‎03-25-2016 08:18

‎03-25-2016 08:18

I just purchased my first Charge HR and can't get it setup fully. When syncing/joining to to me iPad or iPhone I it fails in the 10min wait screen with the above message.
Anyone else experienced this? Any suggestions on how to resolve this.
I'd be grateful for any advice. Many thanks.
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‎03-25-2016 08:55

‎03-25-2016 08:55

I've seen some posts where this was resolved by logging out of the app and then logging back in. Doesn't seem to work for everyone but worth a try.

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‎03-26-2016 10:14

‎03-26-2016 10:14

It's nice to see our Community is growing @SallySm! Welcome my friend! Robot winkI noticed @SteveH provided you with a great suggestion to help you resolve your issue. I'd like to know if you have the iOS Fitbit App updated to the latest version? Also, you can try the following:

 

  1. Lgging out and logging back in again.
  2. Deleting other bluetooth connections
  3. Pushing the button constantly and then you'll receive a message saying your tracker needs to be charge so plug it into the charging cable and then try to set it up again.

Hope this works, let me know the outcome! Woman Wink

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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