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Barcode scanner doesn't work on French food databasse

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‎05-02-2018 06:09

‎05-02-2018 06:09

Hello,

Every single time I scan a food item it comes up as 'item unknown'. I'm in France & using the French food database. I'm very confused why common items from e.g. Carrefour, Casino & Lidl would be unknown. I saw an old thread from 2015 saying that it was only a barcode scanner for the US??? Surely this can't still be the case? Why have this as a feature in the app if you're only having it for the US market?

 

 

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‎05-03-2018 08:08

‎05-03-2018 08:08

Hello @Kay_D, I hope you're having a great day, thanks for joining the Fitbit Community. Smiley Happy

 

I understand your concern about not being able to scan food into the French food database. At this moment, our team doesn't have plans to release this feature. You can learn more about how Fitbit decides what suggestions get released in our FAQs. For now, our team will leave this suggestion open for votes (and closed to comments) so that we can continue to track community demand over time.

 

Thanks for taking the time to share your feedback with us and we will let you know if anything changes. If there's anything else I can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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