05-02-2018
03:45
- last edited on
05-03-2018
07:50
by
MarcoGFitbit
05-02-2018
03:45
- last edited on
05-03-2018
07:50
by
MarcoGFitbit
Since, April 28th, 2018, my sleeping monitoring is showing the wrong starting and ending periods. Looks like the clock is all mixed up! According to my board, i now sleep during day time, which is evidently wrong. What should i do yo get my sleeping time right?
Moderator Edit: Clarified Subject.
05-03-2018 07:58
05-03-2018 07:58
Hello @ipoz65, I hope you're doing well, thanks for joining the Fitbit Community.
Thanks for bringing this issue related to sleep monitoring to my attention. Tell me, which tracker are you currently using? Have you restarted it already? Does the sleep log reflect the correct amount of time or is this affected as well? If so, it's possible the timezone you're currently in is incorrect which explains why the start and finish hours of the log are showing incorrectly.
At this moment I would like to ask you to go to your personal settings in the online Dashboard and check if your selected country is the correct one. Then, go to the Fitbit app > Account > Advanced Settings and check that your timezone is correct. Finally, restart your tracker again and monitor the sleep for the next night, let me know the results.
In the meantime, you can edit the sleep logs that are showing incorrectly by following these steps:
I hope this can be helpful, give it a try and keep me posted in case you need anything else.