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Battery life & heart rate

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‎12-19-2019 05:12

‎12-19-2019 05:12

Since taking this latest update my battery life is a lot shorter & my heart rate is not accurate at all.  Is anybody else having these issues?

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3 REPLIES 3

‎12-19-2019 10:52

‎12-19-2019 10:52

Hello and welcome to the Fitbit Community @Nmstrunk 

Thank you for coming to the community with your question. I personally haven’t  experienced any issues as you are describing but it could be that you and I have different Fitbit Trackers. With that said since you feel that your heart rate is not accurate I would suggest restarting your Fitbit Tracker. You will not lose any data doing this. Here’s how: https://help.fitbit.com/articles/en_US/Help_article/1186

As far as your battery life being shorter I would look here to find ways to help maximize your battery life:  https://help.fitbit.com/articles/en_US/Help_article/2004/?q=Battery&l=en_US&fs=Search&pn=1

If your still experiencing issues please let me know which Fitbit Tracker you have as well as which iOS device you are using. 

 

😃 Please let me know if this answers your question and helps resolve the issue. Keep me posted. 

 

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‎12-19-2019 11:28

In response to SunsetRunner

‎12-19-2019 11:28

Hi, I have restarted my tracker many times. I have the Versa & I’m on IOS 13.3; I just updated it today & even restarted & synced my tracker afterwards. I also don’t get any notifications. All this is recent since the Fitbit update last week. It’s telling me my heart rate it 200 while sleeping. I have taken my heart rate myself & it was 75 when my trackers says 150 consistently. I am only getting about 1 1/2 - 2 days on my battery & nothing is different except the update.

Thanks,
Nicki Strunk
Owner/Certified Personal Trainer & Nutrition Specialist
The Best You Coaching & Training
502/593-8928
thebestyou2017@gmail.com
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‎12-19-2019 11:39

In response to Nmstrunk

‎12-19-2019 11:39

Hello again @Nmstrunk 

Thank you for sharing more detailed information. I would agree that a heart rate of 200 while sleeping would be startling. I think restarting your Versa was an excellent choice but I’m sorry to see it has failed to resolve the issue. Based on your current description I would suggest calling Fitbit Customer Service. Here are ways of contacting them: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

On a side note I did notice you had a lot of your personal/private (Phone number, email address etc)  information showing on your post. I would strongly recommend removing this information due to this being an open public forum. 
Here’s how: 

tap the three small dots on the upper right corner of your post

tap “edit” in the drop down menu 

remove sensitive/personal information 

tap submit

 

😃 I do hope Fitbit Customer Service is able to get you properly up and running again soon. 

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