The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.
I'm experiencing a bug where my Versa 2 goes back in time and reduces my step count for the day. I have screen shots showing, for instance, that at 3PM I have 12,000 steps while another screenshot shows that at 4PM that same day my step count reduced to 9,000. I have no idea why this is happening but seems to coincide with the last update which was around 3-4 weeks ago.
What's the best way to discuss and share my screenshots with a service rep?
Best Answer
