Beware iOS Fitbit app v3.9.1 - Ionic stopped syncing - Ionic restart required

[Countrygirl66]

11/3/2019 UPDATE: I completely shut down my Fitbit Ionic last night before bed.  I waited 30 seconds.  Then I started my Ionic and attempted to sync with the Fitbit app.  Sync was successful, including all data since the last successful sync on Oct 31.

11/2/2019: I updated my iOS Fitbit app to 3.9.1 on Oct 31 (iPhone 7 running iOS 13.1.3).  I've synced my Fitbit Ionic using the app several times per day since then. But my resting Heart Rate and my Sleep would not sync.  I can see my heart rate in real time on my Ionic, so I know the device is tracking the data successfully. 

I also checked my dashboard on the Fitbit website and NONE of my data from Oct 31 onward is shown.  Here's what the Fitbit website shows for my Ionic's last sync/battery life/firmware:

"Oct 31, 2019 at 5:31 PM      Medium     Firmware version: 27.68.9.15"

Today I uninstalled and reinstalled the Fitbit app on my iPhone. Then synced.  But still no Heart Rate nor Sleep data.

[SunsetRunner]

Hello and welcome @Countrygirl66 

I see you currently have a syncing issue with some of the features of the Fitbit App. I’m not really sure that’s it’s the new 3.9.1 Fitbit App update. I too have the current Fitbit App update along with iOS 13.1.3 without issue. But with that said currently there is a syncing issue in general with the recent iOS 13.1.3 that individuals are experiencing. Could that be what is possible going on? 

Currently this is a known issue being experienced by some individuals so let’s try a few things to see if that doesn’t get you back up and running again:

Please first check here to insure that your IOS Device is compatible with the new Fitbit App:https://help.fitbit.com/articles/en_US/Help_article/2315
If your are indeed compatible with the new Fitbit App lets try restarting your Fitbit Tracker: Heres how:

https://help.fitbit.com/articles/en_US/Help_article/1186

If your still experiencing syncing issues I would suggest force shut the App and restart. Here’s how:

Turn off your Bluetooth 

log out of the Fitbit App

completely shut down your device, wait 1-2 mins then restart your device 

once your device fully loads enable your Bluetooth again 

now log back into your Fitbit App as you normally would with your email address and password 

now sync your device 

Lastly please check your iOS settings if this problem persist and try this:

1. Open your phone's settings.
2. Scroll down, tap Fitbit > Toggle Location to "Always".
3. Ensure toggles next to Bluetooth and Background App Refresh are turned ON.

😃Hopefully these suggestions resolve your syncing issue. Please let me know 

[SunsetRunner]

Hello again @Countrygirl66 

I wanted to check back in with you to see if your still experiencing issues or has my suggestions helped resolve your problem. Please let me know. 😃 if you suggest did in did help could you please tap the “choose as best answer” box under my post with the suggestions? It really helps others who come to this community looking for answers to questions similar to your own. I’d really appreciate it. 

[Countrygirl66]

Hello MegaByte,

I’m just seeing your replies today. 
I solved the issue myself on 11/2 &  I edited my post to reflect the updated status. Rebooting my Ionic fixed the sync problem. 
Unfortunately, last night I plugged in my Ionic to charge (was at 29%) and when I put it on it had completely shut down and will not boot up (blinking logo). Based on my research, that’s the kiss of death. I’m 2.5 weeks shy of warranty expiration, so hoping i can get a free replacement. 

[SunsetRunner]

Hello again @Countrygirl66 

Im happy your first original issue has been resolved. As far as your current issue I would suggest restarting your Fitbit Ionic. You might have to perform the restart procedure a few times. Here’s how: https://help.fitbit.com/articles/en_US/Help_article/1186. I haven’t heard of this “kiss of death” situation that you spoke of.