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Fitbit Versa IOS App Freezing

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‎11-06-2019 21:49

‎11-06-2019 21:49

Hi,

 

I have only had this Fitbit for a month.  I have updated my phone to latest IOS and Versa to latest Firmware.  I can call the app on my phone and it syncs and allows me to scroll up and down.  However as soon as I hit the Sleep section to view last night's information, the screen an app lock.

 

Double clicking the home button and terminating the app and restarting doesn't work. Nor does deleting the app and downloading it again from the app store.

 

Look forward to a resolution.

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‎11-07-2019 06:44

‎11-07-2019 06:44

Hello and welcome to the Fitbit Community @bushsong 

I see your Fitbit App becomes “locked” when trying to view your sleep data. I would suggest restarting and force shutting the Fitbit App. 
Here’s how:

log out of the Fitbit App

force shut the app by swiping it up

now completely shut down your iOS device, wait 1-2 mins then restart your iOS device 

now log back into your Fitbit App as you normally would with your email address and password 

sync your Fitbit

now try viewing your sleep data

 

If that doesn’t resolve the issue try restarting your Fitbit Versa. Here’s how: https://help.fitbit.com/articles/en_US/Help_article/1186

 

😃 Please let me know if restarting the iOS device resolves the issue. If indeed it does could you please tap the “Choose as Best Answer” box under my post? Doing so helps others who come here to find answers to questions similar to your own. I’d really appreciate it!

 

 

View best answer in original post

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2 REPLIES 2

‎11-07-2019 06:44

‎11-07-2019 06:44

Hello and welcome to the Fitbit Community @bushsong 

I see your Fitbit App becomes “locked” when trying to view your sleep data. I would suggest restarting and force shutting the Fitbit App. 
Here’s how:

log out of the Fitbit App

force shut the app by swiping it up

now completely shut down your iOS device, wait 1-2 mins then restart your iOS device 

now log back into your Fitbit App as you normally would with your email address and password 

sync your Fitbit

now try viewing your sleep data

 

If that doesn’t resolve the issue try restarting your Fitbit Versa. Here’s how: https://help.fitbit.com/articles/en_US/Help_article/1186

 

😃 Please let me know if restarting the iOS device resolves the issue. If indeed it does could you please tap the “Choose as Best Answer” box under my post? Doing so helps others who come here to find answers to questions similar to your own. I’d really appreciate it!

 

 

Best Answer

‎11-07-2019 16:34

‎11-07-2019 16:34

I’m happy to see you up and running again @bushsong! Happy Stepping! 😃

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