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Blaze continuous call buzzing

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‎01-19-2020 07:16 - last edited on ‎01-20-2020 09:39 by Fitbit Moderator

‎01-19-2020 07:16 - last edited on ‎01-20-2020 09:39 by Fitbit Moderator

Hi, Like so many others have stated in various Fitbit forums, My Blaze started to buzz continuously(even after answering call) when receiving or making a call from my iPhone. This started a few months ago and yes I have tried every recommended update, restart and even deleted my account and started a fresh one, still with no affect. Despite thousands of customers complaining, there is still no fix being offered by Fitbit. Can anyone actually indicate if there will ever be a solution to the problem and if not can I return my Blaze altogether for a refund as it is clearly no longer working as intended?? Thanks for your time and I look forward to your response. Martin

 

Moderator edit: updated subject for clarity

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1 REPLY 1

‎01-20-2020 09:51

‎01-20-2020 09:51

Hi @Marty2460. Welcome to the forums.

 

Thanks for letting me know about your Blaze as well for the steps tried on your own. I know how you're feeling about your Blaze's behavior and I'm sorry that you're going through this experience. Our team is aware that some of our devices keep getting extended call notifications after updating to iOS 13. They're working hard to identify a solution as soon as possible and in the meantime we'd recommend to keep the Fitbit app updated to the latest version. Be sure that your feedback won't go unnoticed.

 

About your other question, we provide refunds to any order purchased from our Fitbit store that is within 45 days as described here. If your Blaze was purchased from another retailer, I'd recommend to get in touch with them so they can provide you with more details about the refund policy.


If you need anything else, don't hesitate to let me know.

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