No screen on Charge 3 while in setup

[Cmccormick]

I am setting up my Charge 3.  When I first connected to the charger, I briefly had the smiley face.  Screen now completely black.  When I get to the point of entering my tracker # on the ap, the charge 3 screen is remains black and I do not get the tracker #'s.  I have seen reference to holding a button in for 15 seconds to reset tracker.  I don't find a "button" on my tracker.  Tracker has been on charge for a couple of hours.

Moderator edit: updated subject for clarity

[LizzyFitbit]

Hi @Cmccormick. Welcome to the Community.

It's great that you got the Charge 3 and thanks for explaining the steps that you've tried to complete the set up process. Let's work on this together! Let me share that the Charge 3 has an inductive button that will allow you to turn it on and get access to some of its features (see picture below):

That said, I'd recommend to try the restart process and if that doesn't work, try performing a long restart with the following steps:

1. Plug your device back into the charging cable and hold the button down for 15 seconds.
2. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
3. The device turns off.
4. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
5. Remove the device from the charging cable. The device shuts down.
6. Important: Plug the device into the charging cable again.

If this doesn't work, let me know so I can continue working on this with you.

Keep me posted.