Blaze failed to sync and now won't pair

[FitDad70]

Please help - my Blaze stopped syncing to iPhone 6.  I tried to reset bluetooth, and to reset the device.  Neither worked, so I un-paired the device, and now it will not pair.  I get to the step of entering the 4-digit number from the device, and it fails.  Have tried 3x with no success.  

Thanks in advance!

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome back to the Fitbit Community, @FitDad70. 

I am sorry to hear about the difficulty you're experiencing with syncing and setting up your Fitbit Blaze with your iPhone 6. Thanks for trying to resolve this and I am here to help. If you're unable to set up your tracker, please try our troubleshooting instructions in this help article: Why can't I set up my Fitbit device?

Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

If you have any questions, feel free to let me know.

[FitDad70 · Accepted solution]

The Blaze paired after deleting and re-installing the FitBit app.

Thank You!

[LiliyaFitbit]

Hi @FitDad70, thank you for your reply. 

I am glad to hear the issue was resolved after deleting and re-installing the Fitbit app. Thank you for posting the update here. I appreciate your time and efforts. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

Keep on visiting the forums. Happy stepping!