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Blaze iPhone sync is a mess - please fix

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‎06-02-2016 06:53 - last edited on ‎06-03-2016 05:03 by Moderator Alum

‎06-02-2016 06:53 - last edited on ‎06-03-2016 05:03 by Moderator Alum

The Fitbit sync problem is a major issue. Please fix. My blaze will sync very sporadically with my iPhone 6. Have tried all the troubleshooting. One day it works; next it doesn't. Same with my wife's Surge HR using Samsung Android, Fix it! Very frustrating!

 

Moderator edit: Format

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‎06-03-2016 05:04

‎06-03-2016 05:04

A warm welcome to the Community @Tisnart. Thanks for troubleshooting this issue by yourself. I recommend following the Syncing Troubleshoot . If it doesn't work, feel free to contact our Support Team, since they have the proper tools to see what's wrong with your device. For a faster response you can contact them via phone or chat.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎06-04-2016 04:14

‎06-04-2016 04:14

Rediculous answer. A work around that you have to do every day is not a work around. It is a symptom of a major problem that Fitbit has across a number of devices. It needs to be fixed; not bandaged.
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