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Blaze not Syncing via Blue Tooth all the time

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‎06-24-2016 19:51

‎06-24-2016 19:51

I have noticed a problem that happens through out the day with my Blaze. 

 

There are times when the blue tooth is "not connected". I have an iPhone, an iPad and my computer. This started to happen sometime in mid-May and I am getting kind of annoyed because I check my steps throughout the day. 

 

I have noticed that sometimes if the sync is not working on the iPhone, it will work on the iPad (that is until I updated the iPad). However, yesterday, I could not sync on my iPhone, iPad and my computer. It was telling me that there was a problem. 

 

Please don't tell me it is due to my Fitbit not being charged (the battery is currently halfway down). And my phone, iPad and computer are on WiFi when I am at home or use my personal hot spot. So I am kind of confused why the apps are not always syncing the Blaze. 

 

Please let me know what I can do (besides re-installing the app or restarting my Blaze) to correct this situation. Thank you. 

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‎06-25-2016 02:59

‎06-25-2016 02:59

It could be thatt you have too many devices setup to sync and they are too close together.
Your tracker is only able to connect to one device at a time. There seldom is any reason to sync through more than one device. As for how to fix, i woild say turn BT off on all but one device and tureen use that device to troubleshoot. Restart the tracker and this device. Here is a troubleshooting doc. http://help.fitbit.com/articles/en_US/Help_article/1866
You could also try and sync throgh the charging cable with the MAC
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‎06-25-2016 19:20

In response to Rich_Laue

‎06-25-2016 19:20

I have been talking to some of my friends in the new Work Week Hustle. Three of us have Blazes and we noticed this started after an update. Today a friend with the Charge HR has also noticed the problem. I have not had problems with the blue tooth of other items blocking the blue tooth of the Blaze prior to this problem. The only other item I have synced that uses blue tooth technology is my headphones. 

 

My iPad has its own blue tooth and I do have a key board. I noticed that I do not have as many problems with syncing my Blaze. But I have also not done as many updates with the app on that devise. 

 

By the way, I do not own a MAC. I am PC only at this time. 

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