Blaze not receiving notifications (iPhone 8)

[I-phone8]

I have the new I-phone 8. I paired it with my Fitbit Blaze and it shows connected. I'm not receiving any notifications from the phone other than music.

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @I-phone8, have a warm welcome to the Fitbit Community, it's great to have you on board. 

Have you restarted your phone and your Blaze by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen recently? Have you updated the OS on your phone and Fitbit app recently? If so, my best recommendation would be resetting Notifications through the Fitbit app to also reset the connection between the tracker and the phone. 

To reset Notifications:

1. Go to the Bluetooth settings on your phone, then check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device. 
2. Restart your phone (once again if you have already)
3. Open the Fitbit app and tap on Account > Blaze > Notifications. 
4. Enable Notifications and when you receive a pop up asking you to pair your tracker and your phone tap on OK.

Additionally, If your phone is currently running iOS 11, please go to your phone Settings > Notifications > Fitbit and make sure the following is enabled:

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[8ownerE]

I’ve tried those step and nothing is happening  I have a iPhone 8+ 

what else can I do at the point?

[MarcoGFitbit]

Hello @8ownerE, I hope you're doing well, thanks for joining the conversation. 

I appreciate you have tried the steps provided earlier. At this moment I would like to suggest you to hold the top right button on your Blaze for 3 seconds. A vibration and a message will let you know if Do Not Disturb has been turned on or off. If it's on, you won't be able to receive Notifications. 

Additionally, please check the following:

• Your phone must be within 30 feet of your Fitbit device to transmit the notification.
  For texts, you have the conversation open on your phone. Your Fitbit device shows new texts you haven't already read.
  You changed a related setting on your phone, such as turning on Do Not Disturb, Quiet hours, or Driving mode. To double check all requirements, see How do I get notifications from my phone on my Fitbit device? 
• You're using another Bluetooth product. If you have Bluetooth products like speakers, headsets, or car stereos paired to your phone along with your Fitbit device, you may have trouble using more than one at the same time. For example, turning on your speaker might stop your phone from sending a notification or syncing. For more information, see Is the Fitbit app interfering with other Bluetooth devices?
• The connection between your phone and Fitbit device is unstable. Bluetooth signals are susceptible to disconnecting or dropping occasionally. If you have an Android phone, check the following:
  • Make sure Enable Notification Widget is on. You can find this with the other notification settings in the Fitbit app.
  • Make sure Always Connected is on. This improves your Bluetooth connection but also drains your Fitbit device's battery more quickly. Turn it off and on as you prefer.
• The app that should send the notification can't do so. Check all the phone and Fitbit app requirements in How do I get notifications from my phone on my Fitbit device? 
• Your device was syncing. Syncing can sometimes prevent or delay a notification. 
• You just updated the Fitbit app. Restart your phone and try setting up notifications again.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[8ownerE]

I have a blaze fit bit 

so when I hold the button only the music notification comes on..and o have a Iphone 8+ Nothing is happening. Is this phone not compatible??

[DanetteT]

Even since the iOs update of the Fitbit app, NONE of my fitbit's are getting texts. They will get calendar notifications - on occasion - not all; and will receive phone calls regularly. But still NO texts. This is quite frustrating. I just bought a brand new Blaze to have a touchscreen and ALL it's capabilities that the BOX said it CAN DO. I've been waiting for a month for the product to work. What do we do now? Should I just return the product? (And if so, how? ...can't find receipt).

[8ownerE]

Right i feel the same way,,,we should we do 

Everytime I connect customer service they say the same thing, I'm so unpleased.