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Flex 2 not updating

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‎11-05-2017 07:11

‎11-05-2017 07:11

On my Flex 2 iOS iPhone 6 plus app dashboard the steps are not showing up from today. At the top left corner of the app screen, next to the bracelet icon, instead of the icon that shows battery life and connection, there are 2 arrows going in a circle perpetually. On the desktop, I can't connect to the dashboard. I click on the Dashboard link and nothing comes up. I've restarted my iPhone and my MacBook, to no avail. Is this related to the change to Standard Time? Any hints to fix?

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‎11-05-2017 07:19

‎11-05-2017 07:19

This morning I can't open the Dashboard on my laptop. I have a Flex 2 and use iOS on a MacBook. On the iPhone dashboard, my steps aren't registering. I've restarted my iPhone and my laptop, problem persists. Is this a Fitbit system issue? What can I do? 

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3 REPLIES 3

‎11-05-2017 07:19

‎11-05-2017 07:19

This morning I can't open the Dashboard on my laptop. I have a Flex 2 and use iOS on a MacBook. On the iPhone dashboard, my steps aren't registering. I've restarted my iPhone and my laptop, problem persists. Is this a Fitbit system issue? What can I do? 

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‎11-05-2017 07:52

‎11-05-2017 07:52

@AprilOneCat wrote:

On my Flex 2 iOS iPhone 6 plus app dashboard the steps are not showing up from today. At the top left corner of the app screen, next to the bracelet icon, instead of the icon that shows battery life and connection, there are 2 arrows going in a circle perpetually. On the desktop, I can't connect to the dashboard. I click on the Dashboard link and nothing comes up. I've restarted my iPhone and my MacBook, to no avail. Is this related to the change to Standard Time? Any hints to fix?



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‎11-05-2017 07:53

In response to AprilOneCat

‎11-05-2017 07:53

Everything started working again. I guess the change to Daylight Saving Time hit it hard :catvery-happy:

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