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Blaze not scyning. Version is up to date.

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I have the blaze and scyning has been slow the past week and now it just hangs. It's fully charged. HELP

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Hello @sraill, I hope you're having a great day, it's nice to see you around! Smiley Happy

 

If your Blaze is not syncing correctly with your phone, I would like to suggest the following:

 

  1. Restart your Blaze by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen.
  2. Restart your phone.
  3. Turn off the Bluetooth on your phone for 15 seconds, then turn it back on. 

If that doesn't do the trick, let's try to set up your tracker as a new device to reset the connection between the Blaze and your phone. Don't worry, the information previously stored in your account won't get deleted. 

 

To set up your tracker as a new device:

  1. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
  2. Choose your tracker and follow the onscreen instructions to continue
  3. When the app asks you to replace your current tracker, please replace it and continue with the process.

I hope this can be helpful, give it a try and keep me posted in case you need anything else! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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