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iOS app losing days and food

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‎04-23-2017 02:39

‎04-23-2017 02:39

Latest app on iOS 10 has repeated errors on data entered for food and water

 

24 hours after entering and recording food in app - the app will randomly delete various entires of food and water. I have to then go back and re enter it.

 

Also the app forgets whole days - under 'last week' overview, the app will forget to include Saturday or a Sunday and I cannot make it include these days for an accurate week view.

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‎04-24-2017 10:08

‎04-24-2017 10:08

Hello @SunsetRunner, thanks for joining us, it's great to have you on board!  Smiley Happy

 

This seems like a very odd situation but it's possible the app is not refreshing the information correctly. To verify this, please go to the food section of the online Dashboard after you've entered a food or water log and if you're able to see it here, let's try the following:

 

  • Force-close the app by double tapping the home button and swiping up the app.
  • Log out from the app, restart your phone and log back in. 

This might also explain why there are days that are not showing up when you check last week's overview. Please give it a try and keep me posted in case you need anything else! Smiley Wink

 

 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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