Blaze not staying synced to iPhone 6s plus

[keepthefaith7]

Is anybody else that has a Fitbit Blaze and a iPhone 6sPlus and having issues with the blaze staying synced? I've had this problem for a few days and I've tried everything. I'm getting annoyed

[MarcoGFitbit]

Hello @Abil, @Acrowe and @BlazeShiva09, have a warm welcome to the Fitbit Community, thanks for joining us!

@Acrowe, thank you for the update, I'm glad to hear your Blaze is not working correctly. 

@Abil and @BlazeShiva09, if you have already tried the steps from my previous posts, my best recommendation would be contacting our Support Team. Let them know the steps you've performed so far, I'm sure they will be more than happy to get you back on track. 

Let me know the outcome! 

[BlazeShiva09]

Nothing has changed so far. Need help. Should I dump my fitbit?  

[DerrickS]

If anybody is still having trouble with syncing their Blaze, I'd recommend that they verify that their Blaze is updated to the latest firmware version, v. 22.48.14.

Click here for instructions on how to update your Blaze's firmware.

@BlazeShiva09 I'd recommend the following:

1. Restart your Blaze.

2. Reboot your iOS device.

3. Open your iOS settings > turn off Bluetooth for 10 seconds > and then turn it back on.

4. Use the replacement setup instructions listed here to re-pair your Blaze to your account.

If these steps don't help for some reason, I'd then recommend reaching out to Fitbit Support for additional assistance. Click here for their contact information. 

[BlazeShiva09]

I had actually done all that and finally said forget this Blaze, thinking that I can setup the blaze again. But now its not syncing at all...It doesn't go further -  Stopped at "enter the number on your display" .. 

[Forever_Unsure]

I had the exact same problem, at first I noticed the time was wrong, then the notifications were turning up at random times and then it wasn't synching to my phone (Iphone6s Plus). I tried updating in the app by clicking the arrow, I tried restarting my Iphone, Bluetooth and the Fitbit itself, and nothing worked. What worked for me was going into Bluetooth and forgetting the connection, then going into the App Store and updating the app itself, then I was able to pair my blaze successfully and the blaze update worked. Hope this helped.

[Boothie]

I've gone through this process about a month ago when it didn't work, ended up contacting Support. The end result was to sync using my Macbook. I've done all that cr*p... forgotten the connection, updated the Firmware and it still didn't work. Now I'm going to turn my phone on yet AGAIN (iPhone 6s) and retry it. It said that I had last synced it from the phone on Jan 28th. I've about had it with this piece of manure. It doesn't play well with the iPhone since the last IOS upgrade. Incidently, I'm running Version 8.301.8 and the latest version of the Fitbit app on my iPhone.

[Paul62]

Yes I am too having the same issue, it has syncing with the phone since Oct 30, 2017 so over 6 days, becoming very disappointed with the Fitbit blaze. Wont hold a charge and now wouldn't synergize with the phone. 

Paul Saruga

[MarcoGFitbit]

Hello @Paul62, have a warm welcome to the Fitbit Community.

Have you restarted your phone and your Blaze by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen? If so, I would like to suggest you the following:

• Make sure you have a strong WiFi signal while your tracker is syncing.
• Make sure there are no other Bluetooth devices around that might interfere with the syncing process.
• Turn off the Bluetooth on your phone through Settings (not through the Control Center) for 15 seconds, then turn it back on.

If your tracker is still not syncing correctly or is taking a long time to sync, I would like to recommend you to enable All-day Sync in the app to improve the connection between your tracker and your phone. 

To enable All-day Sync, open the Fitbit app and tap on Account > Charge HR and scroll down until you see All-day Sync, then enable it. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Boothie]

So, am I to what I understand that you've fixed the problems in this
product?

Due to the incredible amount of frustration that I have with this product,
I haven't used it since my last post (since last February). The problems
which I encountered that I remember off the top of my head included an
inability for the Fitbit to handle the changing of Time Zones and an
inability to sync the device to the application or for the syncing to hang
(hours or days?).

Solutions such as removing the device and reinstalling from scratch (thus
losing all of my accumulated data) are not acceptable to me.

I'm currently using an Apple iPhone 7 with the latest OS (I upgraded). When
I last used the product, I was at the latest version of the firmware. I'm
assuming that it's been updated since then.

Inasmuch as it's been so long, I'm willing to reinstall and upgrade the
firmware and retry it. Once.

Will it work or will I continue to have these problems?

[MarcoGFitbit]

Hello @Boothie, I hope you're doing well, thanks for taking the time to reply. 

Please remember that sometimes we do recommend setting up your tracker as a new device to reset the connection between your tracker and your phone, which improves the sync process between the both of them. Additionally, setting up your tracker as a new device does not delete any of the previous information stored in your account as all of the information synced gets stored in our servers. 

Finally, I would like to suggest you to -replace- your tracker instead of removing it from your account and setting it up again. In order to -replace- your tracker in your account:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.

I hope this can be helpful, give it a try and let me know if there's anything else I can help you with. 

[Paul62]

The watch itself seem that it isn't sending a signal to the phone

[MarcoGFitbit]

Hello @Paul62, I hope you're having a great day, thanks for taking the time to reply. Unfortunately I'm not quite sure what you mean when you mentioned your tracker is not sending signal to the phone. Would it be possible for you to elaborate a bit more about this issue? Have you tried to set up your tracker as a new device? If so, please let me know in which step the set up process gets stuck so I can help you further. 

Thanks for your patience and understanding, I'll be waiting for your reply. 

[Paul62]

it goes through the steps right up to the point when it tries to connect via Bluetooth it tells me to turn on the Bluetooth for what ever reason it appears the watch isn't sending the Bluetooth signal to the phone. The phone connects to other things so i have ruled out the phone.
I have give up trying I guess I own a track without the ability of entering the food consumed or tracking my workout or steps. Too bad thought less then two years.

[SL22]

I've tried everything-no luck for me. My Charge 2 is not syncing.

[MarcoGFitbit]

Hello @Paul62 and @SL22, I hope you're having a great day. 

Thanks again for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. 

Additionally, if there's anything else I can do for you, please feel free to reply.