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Blaze not syncing / incorrect time showing.

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‎08-11-2018 15:10 - last edited on ‎08-13-2018 05:08 by Moderator Alum

‎08-11-2018 15:10 - last edited on ‎08-13-2018 05:08 by Moderator Alum

Blaze won’t sync with app to record correct time 

 

Moderator Edit: Clarified Subject.

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2 REPLIES 2

‎08-12-2018 23:02

‎08-12-2018 23:02

Hello @Hilary57

Here are 2 things for you to try:

Restart your FitBit
http://help.fitbit.com/articles/en_US/Help_article/1186

Syncing Article
https://help.fitbit.com/articles/en_US/Help_article/1866/?l=en_US&fs=RelatedArticle

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


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‎08-13-2018 05:17

In response to ACG

‎08-13-2018 05:17

Hello @Hilary57, have a warm welcome to the Fitbit Community, it's great to have you on board. I appreciate your help @ACG, I hope you're doing well. Smiley Happy

 

@Hilary57, thanks for bringing this to my attention. The reason your Blaze is not showing the correct time is because it might have not synced in a long time. If you have already tried the troubleshooting steps @ACG kindly provided and the Blaze it not updating the correct time, please let me know so I can determine what should we do next. 

 

Thanks for your patience and understanding, I'll be waiting to hear from you. 

 

 

 

 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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