08-16-2018
10:11
- last edited on
08-21-2018
04:38
by
MarcoGFitbit
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08-16-2018
10:11
- last edited on
08-21-2018
04:38
by
MarcoGFitbit
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Is anyone else having issues with the Blaze not synching with their iphoneX. For the past week I have tried everything and it does not synch automatically. Any suggestions or is fitbit aware of this issue?
Thanks!
Moderator Edit: Clarified Subject.

08-21-2018 04:40
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08-21-2018 04:40
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Hello @kevin04, thanks for joining the Fitbit Community, it's great to have you on board.
Thanks for bringing this issue affecting your Blaze to my attention, I'll be happy to assist you. I understand you have tried to troubleshoot this issue already but would it be possible for you to let me know exactly which troubleshooting steps have you tried yet? Additionally, I would like to suggest you the following:
- Make sure the latest version of the Fitbit app is installed on your phone.
- The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
- Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
- Check that your Fitbit device's battery isn't critically low.
If your device still won't sync, try these steps:
- Force quit the Fitbit app.
- Go to Settings > Bluetooth and turn Bluetooth off and back on.
- Open the Fitbit app.
- If your Fitbit device didn't sync, restart your phone again.
- Open the Fitbit app.
- If your Fitbit device didn't sync, restart it one more time.
- If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
- If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.
I hope this can be helpful, give it a try and keep me posted in case you need anything else.

