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Fitbit Flex not syncing with iPhone 8+

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‎08-20-2018 09:00 - last edited on ‎08-21-2018 04:41 by Moderator Alum

‎08-20-2018 09:00 - last edited on ‎08-21-2018 04:41 by Moderator Alum

How to I get my iPhone 8+ to sync with my Fitbit Flex @?

 

Moderator Edit: Clarified Subject. + Format.

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‎08-21-2018 04:42

‎08-21-2018 04:42

Hi there @carlalynn1, have a warm welcome to the Fitbit Community, it's great to see new people around! Smiley Happy

 

Thanks for bringing this syncing issue to my attention. Tell me, have you restarted your Flex lately? If so, I would like to suggest you to check the following:

 

  • Make sure the latest version of the Fitbit app is installed on your phone.
  • The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
  • Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
  • Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

  1. Force quit the Fitbit app. 
  2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
  3. Open the Fitbit app.
  4. If your Fitbit device didn't sync, restart your phone again.
  5. Open the Fitbit app.
  6. If your Fitbit device didn't sync, restart it one more time.
  7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
  8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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