02-12-2017
14:34
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02-15-2017
06:42
by
MarcoGFitbit
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02-12-2017
14:34
- last edited on
02-15-2017
06:42
by
MarcoGFitbit
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Why is it that my blaze will not sync with my iPhone?
Moderator Edit: Clarified Subject.

02-13-2017 00:46
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02-13-2017 00:46
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There are many things that can stop a fitbit syncing. Try going through the troubleshooting steps in this guide:

02-15-2017 06:42
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02-15-2017 06:42
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Hello @George5150, have a warm welcome to the Fitbit Community! Thanks for your insight @SteveH, it's always a pleasure to see you around.
@George5150, as @SteveH mentioned, please follow the instructions on the link he provided, in case your tracker is still unable to sync, my recommendation would be setting up your tracker as a new device. Don't worry, the information stored in your account won't get deleted.
To set up your tracker as a new device:
- Go to the Bluetooth settings on your phone, check if your tracker if on the list of paired devices and if it is, tap on it and select Forget this Device.
- Open the Fitbit app and tap on the Account tab at the bottom of the screen, then tap on "Set up a New Device"
- Choose your tracker and follow the onscreen instructions to continue
- When the app asks you to replace your current tracker, please replace it and continue with the process.
I hope this can be helpful, in case you need anything else, please feel free to reply!

