Blaze set up difficulty

[Rubysmom]

I bought a Blaze yesterday at Target and both my iPhone and Mac cannot "find" it when trying to set it up. I've followed all the troubleshooting tips but it still will not set up. Has anyone else had this problem?

[Kmransom123]

@Rubysmom  What iPhone do you have?

[Rubysmom]

I have the 6 plus

Sent from my iPhone

[lindazetter]

I have the same

[MarcoGFitbit]

Hello @Rubysmom and @lindazetter, welcome to the Fitbit Community!

Thank you @Kmransom123 for your input. At this moment, my suggestion would be restarting your Blaze:

1. Press and hold the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons. 

 After restarting your tracker:

1. Plug in the tracker and make sure it's charging
2. Restart your iOS device
3. Turn off the Bluetooth on your phone, wait 10 seconds and turn it back on.

Then, try to setup your Blaze once again. In case your tracker is still having difficulties setting up, my best recommendations would be contacting our Support Team. Let them know the steps you've performed so far, I'm sure they will be happy to assist you further.

Give it a try and keep me posted if you need anything else! 

[lindazetter]

Thank you so much. Happy holidays.

[MarcoGFitbit]

You're very welcome @lindazetter. If you have some spare time, I'd like to encourage you to check our Discussions board where you will find other members sharing their experiences and tips for an active lifestyle.

Happy holidays!