Blaze won’t link to iPhone 7 plus

[Stacy1984]

Hi I’m new to this, just upgraded my phone to iPhone 7 Plus. Fitbit was working perfectly on my iPhone SE the same day, but now I’ve logged in on my new phone the Fitbit can’t can’t find my device at all. Checked everything, Bluetooth, switched everything off, restarted it all I’ve tried everything but still says device not found. Extremely frustrating. Any help or advice greatly appreciated. 

[SunsetRunner · Accepted solution]

Hello and welcome to the Fitbit Community @Stacy1984 

Im sorry to see your having syncing issues. Currently this is a known issue being experienced by some individuals but let’s try a few things to see if that doesn’t get you back up and running again:

Please first check here to insure that your IOS Device is compatible with the new Fitbit App:https://help.fitbit.com/articles/en_US/Help_article/2315
If your are indeed compatible with the new Fitbit App there are a few things we can try to get you syncing again. Let’s try restarting your Fitbit Blaze: Heres how:

https://help.fitbit.com/articles/en_US/Help_article/1186

If your still experiencing issues try turning your Blaze off then on again: Here’s how:https://help.fitbit.com/articles/en_US/Help_article/1257

If your still experiencing syncing issues I would suggest force shut the App and restart. Here’s how:

Turn off your Bluetooth 

log out of the Fitbit App

completely shut down your device, wait 1-2 mins then restart your device 

once your device fully loads enable your Bluetooth again 

now log back into your Fitbit App as you normally would with your email address and password 

now sync your device 

Lastly please check your iOS settings if this problem persist and try this:

1. Open your phone's settings.
2. Scroll down, tap Fitbit > Toggle Location to "Always".
3. Ensure toggles next to Bluetooth and Background App Refresh are turned ON.

😃Hopefully these suggestions resolve your syncing issue. Please let me know 

[SunsetRunner]

Hello again @Stacy1984 

I wanted to check back in with you to see if your still experiencing issues or has my suggestions helped resolve your problem. Please let me know. 😃 if you suggest did in did help could you please tap the “choose as best answer” box under my post with the suggestions? It really helps others who come to this community looking for answers to questions similar to your own. I’d really appreciate it.