Blaze won't sync to new IPhone 7 plus

[JoZachary]

Can't get my Blaze to sync to my new iPhone 7 plus. Any ideas on how to do this?

Thanks in advance! 

[kawaiiko]

Hi @JoZachary.  What steps have you tried to troubleshoot this?  

Please try the following:

-Restart phone

-Restart fitbit (https://help.fitbit.com/articles/en_US/Help_article/1186)

-make sure you are not near any other bluetooth enabled devices.  (if you are turn bluetooth off or walk away from them).  

Try them each at a time or all at once.  This helps me when I have issues syncing as well.  The blue tooth and restarting the iPhone seems to work the most.  

[JoZachary]

I turned off my Bluetooth that was still on, on my old phone. Then I deleted my blaze from the old phone. On my new phone, I had the Bluetooth on, and re-installed my Blaze into the app. It worked!
Thanks for responding! Have a great weekend!
Jo

[MaginB]

It's great to see you around @JoZachary @kawaiiko! 

It's great to hear that you're back on track @JoZachary! 

@kawaiiko Thanks for sharing your knowledge this will definitely help other users. 

Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!

See you around! 

[kawaiiko]

@JoZachary I find that when you have same devices liked to Bluetooth on multiple iOS devices they clash...probably a bug on Apple devices ...

i initially found this happen to my Bluetooth speakers I had synced .  

Glad you were able to connect.  🙂