Blaze won't sync update or reconnect

[JadaLDN]

I bought my Blaze early summer 2016 got it up and running pretty easily. Installed the app on my iphone 6S and everything was fine and working well. I got a bit bored of wearing the Blaze and when the battery died one day in Nov 2016 i put it down and forgot about it. Some time in Dec 2016 i decided to charge the Blaze back up to begin wearing it again. I had already been aware that the app on my iphone would not update (it would start loading the update, get about 2/3 done and then quit back to 0) so when i switched the Blaze on I didn't sync it. The date is stuck at 27th November. I stopped using the Blaze as it seemed pointless wearing a watch with the incorrect time & date, on top of it not syncing. But seeing as i spent a lot of money on it, I've been trying today to update the tracker, sync the device, nothing is working. I deleted the app off my phone and reinstalled. Nothing. I restarted my phone (iOS is up to date). Nothing. Restarted the Blaze. Nothing. Still won't update or sync. So i tried to be clever and remove the Blaze from the app in an attempt to reconnect it and see if it would make a difference.. now it won't even reconnect. I get as far as putting the pin into the app and then it says 'connecting to fitbit' and stays that way. 20mins, 30mins, longer.. please tell me what i am doing wrong? It's driving me mad! 😞

***problem has been resolved, not sure i can offer a valid explanation as to how.. i unpaired the Blaze from my iphone and then the iphone could not find the Blaze to pair back again. i went to the Blaze settings menu and toggled Bluetooth Classic to 'pair' and the iphone managed to pair with it. i understand bluetooth classic is for music control as opposed to syncing, however, whilst the Blaze was synced in classic mode another notification came up for bluetooth pairing which then triggered the fitbit app tracker update and everything now seems to be working as it should. I'm not sure if thats what did it or if its just a coincidence, either way i am relieved and the Blaze now seems fine.***

[MarcoGFitbit]

Hello @JadaLDN, thanks for joining us, it's great to have you on board! 

I'm very glad to know your Blaze was able to update and is now syncing correctly with your phone. In case your Blaze is still experiencing syncing issues, I would like to suggest checking @HelenaFitbit's excellent tips and recommendations that have been very helpful for many members facing the same issues. Additionally, keep in mind the following:

• Make sure there are no other Bluetooth devices around when syncing your tracker
• After restarting it, plug it in and make sure it's charging in case it's not syncing or updating.

If there's anything else I can do for you, please feel free to reply, I'll be happy to help.