Blaze won’t sync

[ChrisM26661]

I have deleted the Fitbit app, restarted the Blaze, but still it won’t sync. Any ideas??

[MarcoGFitbit]

Hello @ChrisM26661, I hope you're doing well. It's nice to see you around. 

Thanks for letting me know the steps you have tried to try to resolve this issue. If your tracker is not syncing after restarting it and uninstalling and reinstalling the Fitbit app I would like to suggest you to go to your phone's Bluetooth settings and check if your Blaze is on the list of paired devices. If it is, tap on it and select Forget this Device. Then open the Fitbit app and try to sync again. Once a pop-up appears asking you to pair your tracker to your phone, tap on PAIR and continue with the syncing process.

If your Blaze is still not syncing, my best recommendation would be setting it up as a new device to reset the connection between your tracker and your phone. Don't worry, none of the information previously stored in your account will be deleted.

To set up your tracker as a new device:

1. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
2. Choose your tracker and follow the onscreen instructions to continue
3. When the app asks you to replace your current tracker, please replace it and continue with the process.

I hope this can be helpful, give it a try and let me know the outcome!