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Tracker not receiving text notifications.

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I have the Fitbit Flex I receive phone call notifications but not texts any ideas

 

Moderator Edit: Clarified Subject.

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Hello @MrsBeas, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

Checking your profile, I noticed you have a Charge 2 and not a Flex (the Flex is unable to receive Notifications), in which case I would like to suggest you to restart your tracker. Then, reset Notifications from the Fitbit app following these steps:

 

- Go to the Bluetooth settings on your phone and tap on Charge 2. Then tap on Forget this Device. 

- Force-close the Fitbit app by double tapping the home button on your phone and swiping up the app. 

- Open the app again and tap on Account > Charge 2 > Notifications. You will receive the following Pop-up:

 

BTPairing.jpg

 

- Then, once you tap on Set Up, the app will begin setting up your tracker with the Bluetooth on your phone, which will prompt the next pop-up:

 

BTPairing2.jpg

 

- Tap Pair

- Once you get back to the Charge 2 Options, tap on Notifications an enable the ones you'd like to receive. 

 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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