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Blaze

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‎12-20-2016 15:29

‎12-20-2016 15:29

Spoiler
No connecting 

My blaze died yesterday ... got to work today and charged it... date still says Monday 19.. and the time was all off.. still thought it was yesterday... I've tried everything to fix it... reset it ... disconnected it from my phone .. reset my phone .. deleted and re downloaded the Fitbit app.. now it won't even connect to my phone... suppppper annoying.. helpv

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‎12-21-2016 03:36

‎12-21-2016 03:36

Hello @ClareShultz, thank you for joining us! it's always nice to welcome new members in the Community! Smiley Happy

 

We're currently experiencing an issue that's preventing the Blaze from syncing properly with iOS 10.2. Our engineering team is aware of the situation and is working towards a prompt and proper resolution for this situation. 

 

It might be possible to sync your Blaze by removing the Bluetooth bond between your phone and your tracker. However, other functions (Connected GPS, Notifications, and Music Control) will not function because bond between tracker and mobile device has been removed. To remove the bond go to the Bluetooth settings on your phone, check if Blaze is on the list of paired devices, if it is, tap on it and select Forget this Device. 

 

I hope this information can be useful, feel free to reply in case you need anything else! Smiley Wink

 

 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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