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My fitbit blaze won't sync

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‎12-20-2016 15:08

‎12-20-2016 15:08

My blaze will not sync to my new iphone7..

 

 

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‎12-20-2016 21:11

‎12-20-2016 21:11

Welcome to the forums @chatty52

 

Did you see this?

 

"We are aware of an issue preventing syncing for Blaze users on iOS 10.2, and are working toward a fix. Read more here"

Stepping in the U.S.A. since September 2013. Android 14

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‎12-21-2016 03:23

In response to Odyssey13

‎12-21-2016 03:23

Hello @chatty52, it's great to have you on board!

 

As @Odyssey13 mentioned, there's currently an issue that's preventing the Blaze to sync with iOS 10.2. Our engineer team is currently working towards a solution for this issue, meanwhile, I would like to provide you some steps that might help you.

 

It's still possible to sync your Blaze by removing the Bluetooth bond between your phone and your tracker. However, other functions (Connected GPS, Notifications, and Music Control) will not function because bond between tracker and mobile device has been removed. To remove the bond go to the Bluetooth settings on your phone, check if Blaze is on the list of paired devices, if it is, tap on it and select Forget this Device. 

 

Give it a try and keep me posted in case you need anything else!

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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