Blue tooth stopped pairing

[dannel_55430]

Apparently my Fitbit got off my Bluetooth or whatever now my phone will not recognize my brand new versa light

[SunsetRunner · Accepted solution]

Hello and welcome to the Fitbit Community @dannel_55430 

Thank you for coming to the community with your question. Im sorry to see your having syncing issues. Currently this is an issue being experienced by some individuals but let’s try a few things to see if that doesn’t get you back up and running again:

Please first check here to insure that your IOS Device is compatible with the new Fitbit App:https://help.fitbit.com/articles/en_US/Help_article/2315

If your are indeed compatible with the new Fitbit App there are a few things we can try to get you syncing again. Let’s try restarting your Fitbit Tracker. Heres how:

https://help.fitbit.com/articles/en_US/Help_article/1186

If your still experiencing issues try turning your Bluetooth off then back on again.

If Restarting and toggling the Bluetooth doesn’t help I would suggest force shut the App and restart. Here’s how:

Turn off your Bluetooth 

log out of the Fitbit App

completely shut down your device, wait 1-2 mins then restart your device 

once your device fully loads enable your Bluetooth again 

now log back into your Fitbit App as you normally would with your email address and password 

now sync your device 

Check your iOS settings if this problem persist and try this:

1. Open your phone's settings.
2. Scroll down, tap Fitbit > Toggle Location to "Always".
3. Ensure toggles next to Bluetooth and Background App Refresh are turned ON.

If your still experiencing an issue try this: please go to the Bluetooth settings on your phone and remove the tracker. In the list of Bluetooth devices you'll see the Fitbit Tracker and next to it, this symbol "!". Hit the symbol and it will take you to the next step, once you're there select the option that says "Forget this device" or "Unpair". Once you've made sure about that, go back to the Fitbit app,, tap your profile picture then scroll down and select "Set up a Device". This should start the setup process for your device. Just follow the instructions as they come.

If the issue is not solved after the above steps, please take a look at the help articles: Why can't I set up my Fitbit device? or  Why won't my Fitbit device sync?

😃 Hopefully these suggestions resolve your syncing issue. Please let me know 

[SunsetRunner]

Hello again @dannel_55430 

I wanted to check in with you to see if your still having issues or has my suggestions helped you, If my suggestions did help can you please tap the “Choose as best answer” box under my post with the suggestions I provided. It helps others who are looking for answers to questions similar to your own. I’d really appreciate it! 😃

[Winter-]

Hello,

On Dec 21st my charge 3 stopped syncing with my iPhone 8 which is up to date.  I have tried what this post is suggesting but not all items are present....when I go to settings-fitbit, there is no option to toggle locations to "Always".  There is also no "Setup a new device" in the app itself.  I have used other posted ideas and I have restarted everything about 20 or more times, turned bluetooth on and off, forget the device, etc  and my Charge 3 will not connect to BlueTooth.  Is there a different way to reset the charge 3?  All other functions within the charge 3 itself are working.  It just will not connect to bluetooth and that happened on Dec 21st, 2019.

Thanks for any help

Don

Don