Bluetooth Won't find Fitbit Flex.

[sestes]

My flex decided about 2 days ago to no longer sync to my iphone. I have reset the tracker and my phone on numerous occasions. I have also deleted the app and tried deleting the tracker but now the tracker is found but can't connect. Bluetooth either won't pick it up or says unsuccessful. I do not have the dongle for it as I received this second hand. 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @sestes, it's a pleasure for me to welcome you to the Fitbit Community, it's great to have you on board. 

Thanks for letting me know about the troubleshooting steps you've tried beforehand to resolve the syncing issue your Flex is experiencing. In this case I would like to suggest you the following:

1. Restart your Flex once again, only this time, leave it plugged in and charging. 
2. Update the Fitbit app (as we have just released a new version)
3. Restart your phone. 
4. Make sure you have a strong Wi-Fi signal
5. Make sure there are no other Bluetooth devices around that might interfere with the syncing process. 
6. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
7. Choose your tracker and follow the onscreen instructions to continue

Please remember that the Fitbit tracker do not sync directly to the Bluetooth on your phone, they connect through the Fitbit app. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[sestes]

Thank you for your support. I did as you said and was finally able to get the app to find my flex and even almost sync but now I am back to square one where it can be found but will not sync. It says there is an error connecting. I am willing to try a few more times but at this point I will probably just upgrade to the Alta.
Thank you,
Shalene

Sent from Mail for Windows 10

[CarynT]

I'm having the same issues since updating my phone/app yesterday. I've done all the steps listed at least once, if not more. Now that I've tried setting it up as a new device, it finds the Flex 2, but can't connect. Therefore, I've now lost an entire day of data. What else can I try? Again, I've gone through the troubleshooting steps several times. 

[MarcoGFitbit]

Hello @sestes thanks for taking the time to reply, I hope you're having a great day. It's nice to see you too @CarynT, have a warm welcome to the Fitbit Community. 

@sestes and @CarynT, at this point, before you try the steps one more time, I would like to suggest you to go to the Bluetooth settings on your phone, check if your tracker is on the list of paired devices. If it is tap on it and select Forget this Device. This will remove any trace of your tracker and will remove the link between the tracker and the phone so it can be set up once again. 

Thank you for your patience, in case this doesn't work, please reply to me so I can check this further. 

[LilBeachyBum]

I am having the EXACT same problem...My Flex was working fine yesterday...Charged it fully before bed last night. Woke up, 2 hour walk, went to get stats and NOTHING since 9pm last night. It wouldn't sync. I restarted my iPod Touch, uninstalled and reinstalled the app, and even removed the device from my account. Now the app cannot even FIND my device (yet the lights on my band are working). I don't have my charger here at work, so I can't try the reset yet. 

[sestes]

After a week of my Flex deciding to no longer work I purchased a Flex 2 and just started it today. Thank you for your time in this manner and hope everyone else gets their problems resolved.

Sent from Mail for Windows 10

[MarcoGFitbit]

Hello @LilBeachyBum, thanks for joining the conversation, it's my pleasure to welcome you to the Fitbit Community. Thanks for taking the time to reply @sestes! 

@sestes, I'm sorry to hear about your Flex but I'm glad you decided to purchase a Flex 2, if there's anything I can help you with in the future, please feel free to let me know.

@LilBeachyBum, please restart your flex and try the troubleshooting steps listed in my previous post, if your Flex is still not working correctly, please feel free to reply, I'll be happy to continue helping you. 

Happy stepping!