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Bluetooth flex 2

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‎01-03-2017 12:28

‎01-03-2017 12:28

Had my flex 2 for a month and stopped pairing to I phone 5c it's fully charged and other gadgets are connected to I phone via Bluetooth so it's not I phone tried disconnecting and setting up but not working any ideas??? 

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‎01-04-2017 04:40

‎01-04-2017 04:40

Hello @Sparkles1974, thanks for joining us! Smiley Happy

 

Thanks for letting me know about the troubleshooting steps you have tried so far. In this particular case, please try the following:

 

  1. Restart your tracker
  2. Go to the Bluetooth settings on your phone and check if Flex 2 is o the list of paired devices; if it is, tap on it and select Forget this Device.
  3. Restart your phone
  4. Open the Fitbit app and tap on the Account tab at the bottom of the screen, then tap on "Set up a New Device"
  5. Choose your tracker and follow the onscreen instructions to continue

Additionally, please make sure your Flex 2 is fully charged, and that there are no other Bluetooth devices that might interfere with the setup process.

 

Give it a try and let me know the outcome! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎01-05-2017 11:57

In response to MarcoGFitbit

‎01-05-2017 11:57

Thank you it worked took a few try's though!! Xx

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