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Bluetooth pairing failed - versa

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‎01-07-2020 07:22

‎01-07-2020 07:22

Every time I open the Fitbit app I get a message that “Bluetooth pairing failed.”  I goIn to settings and “forget” theConnection then reconnect like it said to but as soon as it syncs again I get the same error.  It seems to sync everything anyway but I’m not getting my text messages to pop up on my versa.  Anyone else experiencing this issue?

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4 REPLIES 4

‎01-07-2020 11:12

‎01-07-2020 11:12

Yup. In my kids Ace 2. The device hasn’t been discoverable for about a week. The Fitbit app keeps saying “No device found” even after trying all the usual troubleshooting steps. 

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‎02-10-2020 14:32

‎02-10-2020 14:32

I have the same problem on a Versa syncing through an iPhone 11 Plus, iOS 13.3.?.  But I don't think it actually loses pairing because the watch syncs correctly either just before or just after getting the message.

 

Fitbit - are you listening?  It behaves like a problem with your app and not with Bluetooth on iPhone.

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‎04-05-2020 05:20

‎04-05-2020 05:20

I am also experiencing the exact same thing with my Versa syncing to my iPhone XR. It seemed to have started after the Versa 2 came out and there was an app update and now I have been dealing with this for months! I figured the bug fix would be in one of the next updates but it hasn’t changed. I get the message, Bluetooth pairing failed daily. Phone calls and notifications will sync temporarily and I find myself having to “forget device and pair” on a daily basis. Although steps, heart rate, sleep, clock face and those type of things will sync regardless. Getting frustrated....

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‎04-05-2020 05:57

In response to Rustelle

‎04-05-2020 05:57

Yup, sounds like the exact same thing!  I called Fitbit and they basically walked me through doing that exact process which worked for about long enough for me to hang up with them.  I called back a few days later and told them it was still unpairing.  My versa was over a year old so it was out of the warranty period but they did offer me a link for 25% off a new one so I got a Versa lite.  It does almost everything the versa did

except flights but I didn’t really need that.  The versa 2 has Alexa which I did not want.  
anyway, it’s worth a call to customer service!  I also bought the 1 year protection plan on this one!

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