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Brand new Versa will NOT connect to the app

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‎08-28-2019 20:28

‎08-28-2019 20:28

Just got my new Versa today, and I cannot get the watch to sync to the app. I’ve tried 2 different phones, and done all of the troubleshooting, still nothing. I’m extremely frustrated because the watch isn’t usable at all unless you can get it paired. I don’t want to have to return it, but if I can’t get it working properly, I have no choice. I just really don’t want to fork out more doe to Apple for an Iwatch. Any help?

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‎08-28-2019 20:41

‎08-28-2019 20:41

Hello and welcome to the forums @DanniB1984 

 

First, try a restart of your device. If that doesn't help, it's time for customer support.

Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA.

 

If you're not in the USA or if you prefer an online chat or email, then click for contact options

Stepping in the U.S.A. since September 2013. Android 14

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