Hi, @SunsetRunner , this is an issue that the Engineering Team is aware of and they are investigating the cause. Everything is taking a little longer than usual, given the world wide virus situation, so please do be patient.
You can get more information and updates on this issue by following this thread
I’m sorry not to have more help at this stage. Welcome to the forums!
Sense, Charge 5, Inspire 2; iOS and Android
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