help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

CHarge HR not syncing steps, sleep

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-17-2016 01:54

‎02-17-2016 01:54

FOr th elast few days my Charge HR will not sync with the app. It syncs then every time I go back into it my steps delete. It hasn't tracked my sleep in the past two days or workouts. Also not updating challenges.

 

Anyone else or any suggestions as to what to do, I've restarted teh fitbit charge as well as deleted and reinstalled the app.  Thanks!

"junk food you've craved for an hour, or the body you've craved for a lifetime...your decision"

"Dear Stomach...you are bored, not hungry, so Shut Up!"

Starting weight: 170 lbs
Current Weight: 159 lbs
Goal Weight: 125 lbs
Fitbit Charge HR
Best Answer
0 Votes
2 REPLIES 2

‎02-17-2016 06:14

‎02-17-2016 06:14

Yes, mine too.  I've noticed it not syncing and hangs when trying to do so.  I've read on the site there is a known issue they are working on but no permanent solution yet.  If you are reading this Fitbit, please fix!  Thanks!

Best Answer

‎02-17-2016 06:48

‎02-17-2016 06:48

I'm having the same issues. Sleep and steps might update for the current day but previous day's information is lost. This has been happening for the last two weeks!
Best Answer
0 Votes