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Calls are not shown on Versa 3

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‎10-26-2022 00:20 - last edited on ‎10-28-2022 15:06 by Moderator Alum

‎10-26-2022 00:20 - last edited on ‎10-28-2022 15:06 by Moderator Alum

Normally it worked that I see calls on my Versa 3 on my Iphone 11. Now with Iphone 13 it does not work, although I've changed all settings in the app accordingly. Can you please advise how to fix this?

 

Moderator edit: Subject for clarity.

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‎10-28-2022 15:14

‎10-28-2022 15:14

Let me give you a warm Welcome to our Community @teddi2106.

 

Could you tell me if you have issues receiving notifications in general? Or the inconvenience is only with the calls? Has the Bluetooth association with your iPhone 11 been removed?

 

It could be a good idea to check:

  • Your iPhone is running the latest version of iOS. To check, tap Settings > General > Software Update.
  • Your Fitbit device is up-to-date. For more information, see How do I update my Fitbit device?
  • The Fitbit app is up-to-date. For more information, see How do I use the Fitbit app?
  • Your iPhone is connected to cellular data or Wi-Fi.
  • The Bluetooth setting on your iPhone is turned on. To check, tap Settings > Bluetooth.
  • If you use more than one phone or tablet to sync, make sure the other device isn't nearby. If the device is nearby, turn off Bluetooth on it.
  • Your Fitbit device is charged.

Hope these tips will help you fix the issue.

GraceG | French and English Community Moderator, Fitbit


On ne voit bien qu’avec le cœur. L’essentiel est invisible pour les yeux. ♥
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