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Calorie count for logged foods is way off.

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Biscoff - Lotus Biscuit should be 76 calories for a 2 pack. Once entered its telling me 968 calories 😂😂😂

 

Moderator Edit: Clarified Subject.

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Have you been having other issues with food logging? There's been a bug with logging via the iOS app over the last week or so as documented here: https://community.fitbit.com/t5/iOS-App/Issues-with-food-input-on-iOS-2-53/td-p/2825777

 

Have you upgraded the app to 2.53.1 which has the fix for this issue?

 

Of course, it may just be an error within the database for that specific item

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Hi Steve yes updated to new version yesterday. Had been logging via website for the last few days so will try some different foods shortly to see if it is isolated to this product. Many thx

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If it is not just that product then fitbit are now asking us for more information in that main thread linked above to help them track down any remaining problems.

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Hello @Wazza-70, thanks for joining the Fitbit Community, it's great to have you on board. It's always nice to see you too @SteveH, thanks for all your help. Smiley Happy

 

@Wazza-70, I appreciate you have reported this situation. Tell me, after updating the app and following @SteveH's recommendations, are you still experiencing this issue? If so, please let me know so I can check this further. 

 

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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Hi
I’m afraid that i am having an issue with this item. However all others that i have used seem to be ok

Simon Warren Sent from my iPad
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Hello @Wazza-70, I hope you're doing well, thanks for taking the time to reply. Smiley Happy

 

I appreciate you have come back and let me know the issue seems to be exclusive to this item. I'll make sure to forward the information to our team so they can take a better look at this situation. 

 

Thanks again for reporting this issue, if there's anything else I can do for you or if there's anything else you might want to add, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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