07-19-2018
00:49
- last edited on
07-24-2018
08:29
by
MarcoGFitbit
07-19-2018
00:49
- last edited on
07-24-2018
08:29
by
MarcoGFitbit
Biscoff - Lotus Biscuit should be 76 calories for a 2 pack. Once entered its telling me 968 calories 😂😂😂
Moderator Edit: Clarified Subject.
07-19-2018 00:55
07-19-2018 00:55
Have you been having other issues with food logging? There's been a bug with logging via the iOS app over the last week or so as documented here: https://community.fitbit.com/t5/iOS-App/Issues-with-food-input-on-iOS-2-53/td-p/2825777
Have you upgraded the app to 2.53.1 which has the fix for this issue?
Of course, it may just be an error within the database for that specific item
07-19-2018 03:51
07-19-2018 03:51
Hi Steve yes updated to new version yesterday. Had been logging via website for the last few days so will try some different foods shortly to see if it is isolated to this product. Many thx
07-19-2018 03:54
07-19-2018 03:54
If it is not just that product then fitbit are now asking us for more information in that main thread linked above to help them track down any remaining problems.
07-24-2018 08:49
07-24-2018 08:49
Hello @Wazza-70, thanks for joining the Fitbit Community, it's great to have you on board. It's always nice to see you too @SteveH, thanks for all your help.
@Wazza-70, I appreciate you have reported this situation. Tell me, after updating the app and following @SteveH's recommendations, are you still experiencing this issue? If so, please let me know so I can check this further.
Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply.
07-24-2018 10:17
07-24-2018 10:17
07-25-2018 08:16
07-25-2018 08:16
Hello @Wazza-70, I hope you're doing well, thanks for taking the time to reply.
I appreciate you have come back and let me know the issue seems to be exclusive to this item. I'll make sure to forward the information to our team so they can take a better look at this situation.
Thanks again for reporting this issue, if there's anything else I can do for you or if there's anything else you might want to add, please feel free to reply.