Calorie discrepancy in the Fitbit app and online Dashboard.

[bruinsgirl33]

I have an Alta HR with a 1400 calorie goal and a target weight loss of 1lb a week. Today: 1320 calories in and 2576 out (had a lot to do at work lol). Yet on the app it says I’m over! Dashboard on the web says I’m under though. Last 2 days I went over my calories so that’s fine but if I’m at 1320 shouldn’t I be under?

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @bruinsgirl33, I hope you're doing well, it's nice to see you around. 

Thanks for bringing this to my attention. If the calories data is not showing exactly the same in the app and your online Dashboard, please log out from both the online Dashboard and the app, then restart your phone and your browser and log back in both devices. If you still notice a big discrepancy between both Dashboards, please let me know so I can check this further. 

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply. 

[bruinsgirl33]

Thankfully it corrected itself overnight, and last Thursday now shows I was under my calorie goal for that day 🎉

[MarcoGFitbit]

Hello @bruinsgirl33, I hope you're doing well, thanks for taking the time to reply and letting me know your issue has now been resolved. I'm glad. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted.

Happy stepping. 

[MHboise]

Hi! I have the same problem. My app tells me I'm over target and the online dashboard says I'm under target. I've logged out of each, restarted both device and still it is an issue. What can I do to fix it?