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Calorie discrepancy in the Fitbit app.

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‎03-15-2017 08:16 - last edited on ‎03-16-2017 08:04 by Moderator Alum

‎03-15-2017 08:16 - last edited on ‎03-16-2017 08:04 by Moderator Alum

The calorie counter in the app is way off. I have added the days and they don't match the counter. I started off today at -120 calories!IMG_4590.PNG

 

 

IMG_4591.PNG

 

 

Moderator Edit: Clarified Subject.

 

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3 REPLIES 3

‎03-15-2017 12:13

‎03-15-2017 12:13

I am having issues too. Yesterday my calorie count total should have been 1206, based on what was entered, but the "Calories In" total shows less (1053, I think).  Today my lunch is not adding to the total. I've found that if I view each item consumed for the day, the total will update and display correctly, but not for long. There's definitely a bug afoot...

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‎03-15-2017 18:40 - edited ‎03-15-2017 18:41

In response to Lhem

‎03-15-2017 18:40 - edited ‎03-15-2017 18:41

I submitted via email and sent more information and screen shots. The email repsonse states that their team has determined it is an internal issue on their end. They are aware of the problem and are working to resolve it.

 

Thank you Aura P. For the quick reply to email!

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‎03-16-2017 08:14

In response to texassports

‎03-16-2017 08:14

Hello @texassports and @Lhem, thanks for joining us, it's great to have you on board! Smiley Happy

 

Thanks for letting me know about this issue. Indeed, our team is aware of this situation and is now working towards a prompt and proper resolution. In the meantime, in order to refresh the information displayed by the Fitbit app which is not displaying correctly, please force-close the app by double tapping the home button and swiping up the app. Additionally, you can also log out from the app, restart your phone and log back in. 

I sincerely apologize for any inconvenience this issue has caused. If there's anything else I can do for you, please keep me posted! 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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