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Calories burn is not updating on the food section

yesterday

yesterday

When I synch my app to my watch the main screen is updating everything but when I open the food log it’s not updating the calories burned it stuck on the last updated amt. no matter how many ways I synch it or restart the app it won’t update. I left it while I was working and it finally updated several hours later but now it’s stuck again and worn update again. This is extremely frustrating!! 

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2 REPLIES 2

yesterday

yesterday

When I synch my app to my watch the main screen is updating everything but when I open the food log it’s not updating the calories burned it stuck on the last updated amt. no matter how many ways I synch it or restart the app it won’t update. I left it while I was working and it finally updated several hours later but now it’s stuck again and worn update again. This is extremely frustrating!! 

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yesterday

yesterday

I contacted customer service they had me reinstall and reconnect my Fitbit and neither worked.  I even sent a screen shot of the discrepancy between screens and they literally said we have to “wait and let it test to see if what we did worked for next few days or days it’s fine on my end ” what a load of …. I’m so frustrated this is the third app issue in month !! And they act like I’m making it up. Why would I want it to give me less calories work with?? So now I can’t eat anything cause it will say I over ate. I’m so over these issues. 

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