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Calories burned icon keeps disappearing

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‎08-14-2019 19:30

‎08-14-2019 19:30

The calories burned icon on my iOS app (connected to Inspire HR) keeps disappearing and is not available in the edit section or via the + at the bottom of the screen once it is gone.  I can get it to come back if I delete and then reinstall the app, but then it's gone again within 15 minutes of it being reinstalled. My iOS is up to date and fitbit firmware updated.  Can someone please help me out with the trick to make it stay there? 

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‎08-15-2019 12:59

‎08-15-2019 12:59

Hi @AnyNameHere. It's nice to see a new member around!

 

Thanks for the steps that you've tried to get the calories tile in the Fitbit app. This sounds strange and if you've not done so, I'd recommend to log out from the Fitbit app, force quit the Fitbit app, reboot your phone, log back in and check your stats. If the issue persists, please provide me with the iOS version running on your phone. Also, take a screenshot of the edit screen where the calories tile isn't displayed and attach it to your reply.

 

Keep me posted! Smiley Happy

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