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Calories burned not showing correctly

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‎09-27-2020 22:10

‎09-27-2020 22:10

About 2 hrs ago I had 2200 calories burned and now its showing half that. Is there a glitch?

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4 REPLIES 4

‎09-28-2020 12:20

‎09-28-2020 12:20

Welcome to the Fitbit Community, @Glitrfingers.

 

I appreciate your participation in the Forums and sharing your concern about your calories burned being incorrect. Thanks for the details shared and I am here to help. I recommend confirming that your weight and height are correct in the Fitbit app. For more information, see How do I manage my Fitbit profile?

 

You can find more information about how your calories burned are calculated and check our tips to improve accuracy at How does my Fitbit device calculate my daily activity?

 

I could see that you got in touch with our Support team about this and that they were able to assist you. Thank you for your time and efforts.

 

I'll be around if you need further assistance. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎09-30-2020 10:35

‎09-30-2020 10:35

I have now had this exact same problem for like 2-3 weeks. It even prompted me to upgrade from my blaze to the sense. Now I am discouraged to discover that it was not the watch that was the problem, it must be the app. That is extra frustrating given the price point of the sense, and that apparently my blaze was working fine. They need to fix this ASAP. Restarting the watch doesn’t help. Resetting heart rate settings also doesn’t help. It seems that once I pass noon my calorie burn drops down in the 200s when just the hour before it was reading in the 900s or higher. Pretty crappy.

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‎09-30-2020 17:53

In response to Slim11819

‎09-30-2020 17:53

Welcome to the Fitbit Community, @Slim11819.

 

Thank you for joining the thread and sharing that you're experiencing the same issue. I appreciate the additional details, I totally understand how you are feeling and I am glad to help. Upon checking with our Support team, I was told that you have already contacted them and that they were able to assist you regarding this matter. Thank you for your time and efforts.


Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎09-30-2020 19:04

In response to LiliyaFitbit

‎09-30-2020 19:04

They didn’t really assist me, more like told me that it’s a problem with me logging things into my fitness pal, but that’s impossible. I only started having this problem recently, while I’ve used both apps, connected to each other for 4 years without issue. Something is wrong with the Fitbit app.

Sent from my iPhone
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